Summary: The Commercial Loan Portfolio Manager position provides full service to an assigned portfolio of multifamily mortgage loans. This position performs day-to-day management of related loan activities including customer interaction, escrow management and compliance filings.

Expected Outcomes: Success in the Commercial Loan Portfolio Manager position will encompass providing exemplary external and internal customer service while performing and maintaining timely, accurate financial transactions and records associated with assigned loans.

Essential Duties and Responsibilities:

• Service, maintain and troubleshoot assigned portfolio of multifamily mortgage loans.
• Input and maintain data using Freddie Mac, FICS, Fannie Mae and Corelogic mortgage software.
• Manage escrow taxes, insurance, replacement reserve and repair accounts.
• File and maintain UCC-3 forms online and hardcopy.
• Interact with Freddie Mac, Fannie Mae and various governmental agencies to ensure that the portfolio is being serviced in accordance to agency guidelines.
• Review inspections and analyze financials to assess and identify risk.
• Work with borrower and other internal departments to process borrower requests such as assumptions, transfers, easements, commercial lease reviews, etc.
• Occasionally perform inspections on properties for insurance loss, repair verification, and annual inspections.
• Review loan documents to ensure compliance with loan program and guidelines.

Expected Experience, Skills and Education:

• Prior multifamily mortgage banking and/or property management experience required.
• Knowledge of Freddie Mac, Fannie Mae and various governmental agencies reporting requirements and regulations required.
• Requires problem solving skills as well as the initiative to troubleshoot and find resolutions.
• Must demonstrate the ability to identify, interpret and apply applicable guidelines in managing assigned processes.
• Must possess strong organization and communication skills with a focus on accuracy and attention to detail.
• Requires proficiency in using basic computer software such as Microsoft Office, specifically regarding Outlook, Word and Excel.
• Must demonstrate the ability to successfully manage the demands of multiple deadlines while working as a team player with consideration for customers, co-workers and vendors.
• Bachelors degree from an accredited institution required.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.

Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.

Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.

Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.

Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

The Commercial Loan Portfolio Manager position is a full-time, exempt position.  Qualified applicants may submit their resume online.  Apply Online

Summary: The Loan Production Administrative Assistant will perform a wide range of administrative and office support activities for the Merchants Capital Production department and/or supervisors to facilitate the efficient operation of the organization.

Expected Outcomes: A successful Loan Production Administrative Assistant will provide administrative and secretarial support to the Merchants Capital Production department.

Essential Duties and Responsibilities:

• General office administrative responsibilities include, but are not limited to the following:
• answer, screen and transfer inbound phone calls
• receive and interact with incoming visitors
• maintain general office policies and procedures.
• handle requests for general office information and data
• resolve administrative problems and inquiries
• organize and maintain office and kitchen supply inventory
• Coordinate department calendar and conference calls for department members
• Maintain approved third-party vendor database, with oversight from SVP.
• Initiate the loan on-boarding process (from quote to active deal).
• Assist in pipeline management and report coordination.
• Prepare monthly corporate reports.
• Assist with tasks related to specific loans, such as preparing forms, data entry, uploading data, etc.
• Coordinate loan committee scheduling and minutes.
• Assist with audits, as needed.
• Assist with processing of invoices for loans and the office.
• GSE system administrator.
• Under minimal supervision, complete special projects and research as assigned.
• Perform other duties as assigned.

Expected Experience, Skills and Education: Strong organizational skills with attention to detail.

• Possess the initiative to work in an independent and reliable manner, and ability to work closely with other internal departments.
• Strong customer service skills in person, via electronic communication and phone.
• Proficient in Microsoft Word, Excel, Outlook and database management.
• Requires critical thinking skills and multitasking.
• Teamwork and collaborative focused with a positive attitude.
• Desire to learn.
• Keen sense of urgency and judgment to make sound, independent decision.
• Committed to conducting business in a manner that reflects favorably at all times on the good name, goodwill and reputation of Merchants Capital.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.

Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.

Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.

Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.

Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

The Loan Production Administrative Assistant position is a full-time, exempt position.  Qualified applicants may submit their resume online.  Apply Online